Statement of Purpose
Patient Guide to Our Statement of Purpose
AIMS AND OBJECTIVES OF THE DENTAL PRACTICE ARE:
- To promote good oral health in our
- To provide high quality dental care, including periodic examinations and treatment where required, in line with professional
- To ensure our staﬀ are trained and
- To understand and meet the needs of patients, involve them in decisions about their care and treat them in complete conﬁdence.
CQC REGISTERED MANAGER: Veenu Singla
DENTISTS AT THE PRACTICE: Veenu Singla, Laura Jane Gill SPECIALISTS AT THE PRACTICE: Dr Ulrike Jahr (Orthodontist), Dr Arshad Siddiqui (Consultant Head & Neck Surgeon)
Business Manager: Anchal Singla Practice Manager: Sue Cousins Hygienist: Susan Horsman-Turner Dental Nurses: Roscoe Carter
Trainee Dental Nurses: Arina Hauberga, Emilie Charlotte Martin
TREATMENT AND SERVICES PROVIDED:
Dental Care @ 62 aims to improve patients self-esteem, self- image and conﬁdence by oﬀering professional dental services of the highest quality.
We provide diagnostic, preventive, restorative and surgical dental procedures for adults and children.
NORMAL WORKING HOURS:
Monday 0900 – 1800 Hours (Lunch 1300 – 1400)
Tuesday 0900 – 1800 Hours (Lunch 1300 – 1400)
Wednesday 0900 – 1800 Hours (Lunch 1300 – 1400)
Thursday 0900 – 1800 Hours (Lunch 1300 – 1400)
Friday 0900 – 1700 Hours (Lunch 1300 – 1400)
The practice is open all year round with only certain days closed; Bank Holidays, Christmas and New Year. Our practice caters for emergency slots every day.
OUT OF HOURS COVER:
In the event of a genuine dental emergency outside of our working hours (severe pain, swelling or bleeding). Telephone: 0161 221 0062
METHODS OF PAYMENT:
Cash, all major credit & debit cards, BACS
CANCELLATION POLICY: If you are unable to keep your appointment, please let us know at least 24 hours before your appointment time. We may charge for missed appointments where we have not been notified and for NHS patients if you miss an appointment on more than one occasion without letting us know, we may need to review future provision of treatment for you at the practice on NHS.
SMOKING POLICY: Smoking is not permitted anywhere on the premises.
DISABILITY COMPLIANCE: Ground ﬂoor surgery that is suitable for most users.
Summary of our Statement of Purpose
ARRANGEMENTS FOR CONSULTATION WITH PATIENTS ABOUT THE OPERATION OF THE PRACTICE:
The practice believes in engaging with its patients and responding to their views and needs. We hand out practice questionnaires and welcome any feedback via a suggestion box in the waiting room or through link on our website www.dentalcare62.com
THE ARRANGEMENTS FOR DEALING WITH COMPLAINTS:
The practice has a well-structured complaints policy that indicates who deals with complaints and response times. It is avail- able on request and in the waiting room. The practice will:
- Find out exactly what
- Make sure an explanation is
THE ARRANGEMENTS FOR RESPECTING THE PRIVACY AND DIGNITY OF PATIENTS:
- The privacy and dignity of patients is respected at all
- The practice has a data protection and record keeping policy to ensure security, conﬁdentiality and proper use of
- All consultations and treatments are done in privacy by appropriate staﬀ.
- Notes are done contemporaneously to the patient
Care Quality Commission (CQC):
It is a legal requirement that all dental practices be registered with and regulated by the CQC.
For our most recent CQC report please ask at reception or contact the CQC at:
Address: Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA. Website: www.cqc.org.uk
Telephone: 03000 616161
General Dental Council (GDC):
All dental professionals are regulated by the GDC. Website: www.gdc-uk.org
Telephone: 0845 222 4141