Patient Guide to Our Statement of Purpose

AIMS AND OBJECTIVES OF THE DENTAL PRACTICE ARE:

• Top romote good oral health in our patients.
• To provide high quality dental care, including periodicexaminations and treatment where required, in line with professional standards.
• To ensure our staff are trained and competent.
• To understand and meet the needs of patients, involvethem in decisions about their care and treat them in complete confidence.

CQC REGISTERED MANAGER: Veenu Singla
DENTISTS AT THE PRACTICE: Veenu Singla, Laura Jane Gill
SPECIALISTS AT THE PRACTICE: Dr Arshad Siddiqui (Consultant Head & Neck Surgeon), Dr Ulrike Jahr (Orthodontist, mentors all orthodontic cases and sees patients only if required)

OUR TEAM:
Business Manager / Dental Therapist: Anchal Singla
Hygienist: Susan Horsman-Turner
Dental Nurses: Rosy Olivia King
Trainee Dental Nurses: Megan Whitehurst, Jade Tweedie
Dental Receptionist: Glynis Hodgson

TREATMENT AND SERVICES PROVIDED:
Dental Care @ 62 aims to improve patients self-esteem, self- image and confidence by offering professional dental services of the highest quality.

We provide diagnostic, preventive, restorative and surgical dental procedures for adults and children.

NORMAL WORKING HOURS:
Monday 0900 – 1800 Hours (Lunch 1300 – 1400)
Tuesday 0900 – 1800 Hours (Lunch 1300 – 1400)
Wednesday 0900 – 1800 Hours (Lunch 1300 – 1400)
Thursday 0900 – 1800 Hours (Lunch 1300 – 1400)
Friday 0900 – 1700 Hours (Lunch 1300 – 1400)

The practice is open all year round with only certain days closed; Bank Holidays, Christmas and New Year. Our practice caters for emergency slots every day.

OUT OF HOURS COVER:
In the event of a genuine dental emergency outside of our working hours (severe pain, swelling or bleeding). Telephone: 0161 221 0062

METHODS OF PAYMENT:
All major credit & debit cards, BACS, Cash

CANCELLATION POLICY:
If you are unable to keep your appoint- ment, please let us know at least 24 hours before your appoint- ment time. We may charge for missed appointments where we have not been notified and for NHS patients if you miss an appointment on more than one occasion without letting us know, we may need to review future provision of treat- ment for you at the practice on NHS.

SMOKING POLICY: Smoking is not permitted anywhere on the premises.
DISABILITY COMPLIANCE: Ground floor surgery that is suitable for most users.

Summary of our Statement of Purpose

ARRANGEMENTS FOR CONSULTATION WITH PATIENTS ABOUT THE OPERATION OF THE PRACTICE:
The practice believes in engaging with its patients and responding to their views and needs. We hand out practice questionnaires and welcome any feedback via a suggestion box in the waiting room or through link on our website www.dentalcare62.com

THE ARRANGEMENTS FOR DEALING WITH COMPLAINTS:
The practice has a well-structured complaints policy that indic- ates who deals with complaints and response times. It is avail- able on request and in the waiting room. The practice will:

• Find out exactly what happened.
• Make sure an explanation is received.
• Identify learning.

THE ARRANGEMENTS FOR RESPECTING THE PRIVACY AND DIG- NITY OF PATIENTS:

• The privacy and dignity of patients is respected at all times.
• The practice has a data protection and record keeping policy to ensure security, confidentiality and proper use of data.
• All consultations and treatments are done in privacy by appropriate staff.
• Notes are done contemporaneously to the patient record.

Care Quality Commission (CQC):
It is a legal requirement that all dental practices be registered with and regulated by the CQC.

For our most recent CQC report please ask at reception or contact the CQC at:
Address: Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA. Website: www.cqc.org.uk
Telephone: 03000 616161

General Dental Council (GDC):
All dental professionals are regulated by the GDC. Website: www.gdc-uk.org

Telephone: 0845 222 4141